05-07-2014, 06:44 AM
Hi just letting you know the situation has been resolved, sent email to Citroen CEO and it was passed to customer relations manager after a copy of days I received a call from my dealers sales manager. Informing me that the car had indeed been damaged by the transporter company, he was just as upset as I was as they had been giving him the run around as well, they did not admit to it being damaged.
So dealer has reordered my car and given me an additional discount. Just have to wait a couple more months. The Dealership have cancelled the original order as he told me, he doesn’t want a repaired car in his showroom.
So be careful there’s going to be a brand new may be preregistered Black Berlingo Multispace 115, Modutop, Automatic Pack, Safety Plus Pack and Cruise Control going to be sat in a showroom near you that has been repaired.
About ten minutes later the customer relations manager called me basically said the same thing, couldn’t tell what sort of damage the car had sustained, all he knew it was in a bodyshop being repaired. Any way that’s the end of it for now just got wait till August possibly September so might end up with a 64 plate. Sent an email back to Citroen with a list a accessories I like them to supply and fit FOC as compensation for all I’ve had to go through.
So dealer has reordered my car and given me an additional discount. Just have to wait a couple more months. The Dealership have cancelled the original order as he told me, he doesn’t want a repaired car in his showroom.
So be careful there’s going to be a brand new may be preregistered Black Berlingo Multispace 115, Modutop, Automatic Pack, Safety Plus Pack and Cruise Control going to be sat in a showroom near you that has been repaired.
About ten minutes later the customer relations manager called me basically said the same thing, couldn’t tell what sort of damage the car had sustained, all he knew it was in a bodyshop being repaired. Any way that’s the end of it for now just got wait till August possibly September so might end up with a 64 plate. Sent an email back to Citroen with a list a accessories I like them to supply and fit FOC as compensation for all I’ve had to go through.