On June 6th I bought an 07 plate Berlingo van from a motor dealer near Sheffield, who told me it had a 3 months RAC warranty. After just 8 weeks it broke down with plumes of white smoke from the exhaust, a whinning noise from the engine and a lack of power.
I phoned the dealer who told me to phone the RAC warranty dept, this I did. They told me to take my van to a local garage or the supplying dealer. As the supplying dealer was over 20 miles away, I took in to my usual repairer, less than a mile away - so lessening the risk of further damage.
The garage diagnosed a faulty turbo and was told by the RAC warranty people to send the turbo unit to a turbo specialist, this they did. After a few days I contacted the RAC, who told me the repair was not covered by my warranty as the turbo had failed due to "oil starvation" so was down to wear and tear.
As my policy document stated the turbo WAS covered, I complained to the Senior RAC warranty engineer, who told me this turbo failure is a common-place problem with all vehicles with my type of Citroen engine. He went on to indicate that it is indeed a serious design flaw. The feed pipes to the turbo block up and oil fails to lubricate the turbo. They would not honour the warranty I had.
I contacted the seller who said he would look into my problem, but that was 5 days ago and they are yet to get back to me.
I would appreciate it if anyone could point me in the right direction, as I said, I have only had the van for 8 weeks and there was little I could have done in the way of preventitive maintainance to stop this happening and now I'm faced with a repair bill of arond £1000...
I phoned the dealer who told me to phone the RAC warranty dept, this I did. They told me to take my van to a local garage or the supplying dealer. As the supplying dealer was over 20 miles away, I took in to my usual repairer, less than a mile away - so lessening the risk of further damage.
The garage diagnosed a faulty turbo and was told by the RAC warranty people to send the turbo unit to a turbo specialist, this they did. After a few days I contacted the RAC, who told me the repair was not covered by my warranty as the turbo had failed due to "oil starvation" so was down to wear and tear.
As my policy document stated the turbo WAS covered, I complained to the Senior RAC warranty engineer, who told me this turbo failure is a common-place problem with all vehicles with my type of Citroen engine. He went on to indicate that it is indeed a serious design flaw. The feed pipes to the turbo block up and oil fails to lubricate the turbo. They would not honour the warranty I had.
I contacted the seller who said he would look into my problem, but that was 5 days ago and they are yet to get back to me.
I would appreciate it if anyone could point me in the right direction, as I said, I have only had the van for 8 weeks and there was little I could have done in the way of preventitive maintainance to stop this happening and now I'm faced with a repair bill of arond £1000...
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