CITROEN CUSTOMER SERVICE

[taxi]

I contacted Citroen UK by E Mail to make them aware of a problem I had with interior lighting in rear of my Multispace-Passengers being unable to locate door handles in the dark etc. Citroen Uk got back to me very quickly by telephone and thanked me for highlighting the issue and say they will pass it on, so hopefully any update to the Multispace will rectify this problem in the future. I have to say I was impressed in this instance with their quick response..

[philip]

I say to my passengers the handle at your knee lol

[Opensauce]

I've always found customer service very helpful. After I have emailed them they have often phoned me up.

[taxi]

Yeah, but I only hope that dealers will be the same-after reading other Forum members experiences re :- Citroen, i hope that I fare better when/if need to go to dealers-I also hope that the other members get a better service than they received in the past

[Opensauce]

Important thing to remember is that any warranty work done by a main dealer must be ok'ed by Citroen. If you have a warranty issue that your dealer appears to be unwilling to fix then contact Citroen direct. Small example, I thought my gear lever boot was wearing around the top. My dealer said 'he doubted Citroen would change that'. Next day I got a phone call from dealer to bring car in for new boot. Citroen know that I am on them for the slightest issue so I guess they have me flagged as an 'awkward customer'.

[philip]

Important thing to remember is that any warranty work done by a main dealer must be ok'ed by Citroen. If you have a warranty issue that your dealer appears to be unwilling to fix then contact Citroen direct. Small example, I thought my gear lever boot was wearing around the top. My dealer said 'he doubted Citroen would change that'. Next day I got a phone call from dealer to bring car in for new boot. Citroen know that I am on them for the slightest issue so I guess they have me flagged as an 'awkward customer'.

You must be changing gear too much lol
I had a Octavia and the disks were knackered at 18k they would not change them as i had been braking too much lol

[pch]

ok so what is their tel number ..please. lets all phone them ....I need to regarding the steering whine as I turn wheel [inside] and my bloody rattles from front suspension.
Philip, can you confirm your suspension iis ok now?????
Pete

[philip]

ok so what is their tel number ..please. lets all phone them ....I need to regarding the steering whine as I turn wheel [inside] and my bloody rattles from front suspension.
Philip, can you confirm your suspension iis ok now?????
Pete

Pete the suspension that was done yesterday is 100% :thumbsup:

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Is this any help for anyone?
http://www.citroen.co.uk/contact-us/#/co...t-citroen/

[Opensauce]

Just go on Citroen UK website & clic contact us. You can either phone or email them. I have always emailed giving full details of car etc & found their response very good, they usually phone in a couple of days.